Order Processing Time

All orders are processed between 1 and 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Policy:

We offer shipping services to all locations within South Africa using Internet Express. We strive to ensure that all orders are processed and dispatched as soon as possible after payment has been received.

Shipping Costs:

Depending on the destination and number of items, shipping will be calculated on checkout. For orders under R1500.00, a weight and distance calculated shipping fee of between R49.00 to R149.00 will apply upon checkout using internet express API.

Shipping Times:

Once your order has been confirmed and payment received, your order will be processed and dispatched within 1-2 business days. Delivery times will depend on your location and the shipping method selected at checkout. We offer the following shipping options:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days

Please note that these delivery times are estimates and are not guaranteed. Factors beyond our control, such as weather conditions and courier delays, may impact delivery times, however we ensure that your order is processed as fast as possible.

Order Tracking:

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to track the status of your order on our website or the courier’s website.

Order Changes and Cancellations:

If you need to make any changes to your order or cancel it, please contact us as soon as possible at info@mugmagic.co.za. Once an order has been dispatched, it cannot be cancelled or modified.

Undeliverable Packages:

If a package is returned to us as undeliverable due to an incorrect address or failure to collect from the courier, we will contact you to arrange redelivery. Additional shipping fees may apply.

Damaged or Lost Packages:

In the event that your order arrives damaged in any way, please email us as soon as possible at info@mugmagic.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns and Refunds:

Please refer to our Returns and Refunds policy for information on how to return an item and request a refund.

Thank you for choosing to shop with us. If you have any further questions or concerns, please do not hesitate to contact us at info@mugmagic.co.za