At Mug Magic, we understand that customer satisfaction is paramount, and our returns policy is designed to ensure a straightforward and fair process for our valued customers. We appreciate your choice to shop with us and strive to make your experience as pleasant as possible. If, for any reason, you are not entirely satisfied with your purchase, we encourage you to take advantage of our returns policy. Our policy allows for returns within 30 days of delivery, provided the products are in their original, unused condition, complete with all tags and packaging.

We recognize that hygiene is a significant concern, and therefore, used mugs are not eligible for return. Should you need to initiate a return, simply reach out to us via email with the necessary details, and we will guide you through the process. While customers are generally responsible for the return shipping costs, exceptions are made if the error lies with us, such as receiving a damaged or incorrect item. In such cases, we will cover the return shipping and work promptly to rectify the issue. Our refund process is efficient, with refunds being processed to the original payment method within three business days of receiving the returned item.

Although direct exchanges are not available, you may return an item and place a new order for the desired product. For custom or personalized items, refunds are contingent upon an error on our part, ensuring accountability and quality assurance.We are always here to assist you with any questions or concerns regarding our returns policy, and we invite you to contact us at any time for support. Our commitment to you extends beyond the sale, as we aim to foster a trusting and lasting relationship with each customer who chooses Mug Magic for their needs.